Terms of purchase

Terms & conditions

The company is based in Norrköping, Sweden. The company’s postal address is Fridhemsvägen 3.

If you wish to get in touch with us, send an email to info@airmousse.com with your case and your contact information and we will get back to you shortly.

Orders

When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.

If the order confirmation is inaccurate, you must contact us immediately by email at info@airmousse.com

Delivery

Our normal delivery times are 2-4 non holiday weekdays in Scandinavia and up to 4-7 non holiday weekdays in Europe. NOTE! During the high season, the delivery time can be affected.

Orders placed on weekends are sent no earlier than the next non-holiday weekday.

Delivery times are expected times and Airmousse does not guarantee that the goods will arrive within the specified delivery times as unforeseen delays with us or with the carrier may occur.

Packages are primarily picked up in person with valid identification and order number. If you want an agent to pick up your package, the agent needs to show both your and their own ID. You will always receive a notification showing where and when packages are to be picked up. Notification is sent via mobile number and/or email that is stated when ordering.

For all packages that are not redeemed, Airmousse reserves the right to charge the customer SEK 295 for Airmousse incurred costs for return shipping and handling costs.

Inspect your goods carefully at the delivery point. If the packaging is damaged, check that your item is intact. If the packaging is damaged, ask the agent to write a note about this. We recommend that you do not accept a product that is damaged.

Airmousse ship worldwide.

Pricing

Prices in the store are stated in SEK, EUR, GBP, NOK, DKK and USD and include 25% VAT on shipping within Sweden.

We reserve the right to change prices due to price changes from suppliers, incorrect printing in the price list and incorrect prices due to incorrect information and reserve the right to adjust the price.

Returns

To make a return contact us at info@airmousse.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@airmousse.com.

Right of withdrawal/returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Exercise your right of withdrawal/returns

You must announce that you regret your purchase. A notification by email should be sent to us at info@airmousse.com. Name such as address, e-mail, order number and which goods the return applies to must be clearly stated in the email.

You should return the products to us immediately and at the latest within the legal 30 days after the notice of withdrawal.

To return a product contact us at info@airmousse.com. If your return is accepted, we will send a return shipping note as a printable PDFs by e-mail. The return slip must be filled in and placed in the package to be returned.

Items sent back to us without first requesting a return will not be accepted.

You are responsible for the return cost to a fixed price of 150 SEK (calculated on Airmousse costs for return shipping and handling costs). The cost of the return is deducted from the return amount upon refund. You are responsible for the condition of the products upon return, the products should therefore be sent well packaged, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged product.

The right of withdrawal does not apply on

Specially made product, which has been tailor-made for you or has a clear personal touch to your wishes.

Complaints

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we will remedy the defect product free of charge.

You must always contact us for an approval before you return a defective item at info@airmousse.com

The complaint must be sent immediately after the error has been discovered.

How you proceed with complaint

Any errors and defects must always be reported to info@airmousse.com where you enter your name, address, e-mail address, order number and a description of the error.

If we are unable to correct the error or deliver a similar product, we will compensate you for the defective product. We are responsible for return shipping for approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation.

Limitation of liability

We take no responsibility for indirect damages that may occur due to the product.

We do not accept responsibility for delays/errors due to circumstances beyond the company’s control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.

Furthermore, no responsibility is taken for any changes to products/product properties that have been changed by the respective supplier and other factors beyond our control.

Product information

We reserve the right for misprint at website. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.

Information about cookies

According to the law of digital Information, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to track a user’s browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser to automatically deny cookies.

Personal data

By shopping at Airmousse, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.

Airmousse is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers – to be able to adapt marketing to your individual needs.

What kind of information do we store?

To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.

Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us.

Legal basis

When a purchase is made, your personal data is processed to complete the agreement with you.

Marketing, promotions and similar mailings take place with your consent.

What information is shared and for what purpose?

Payment provider: When a purchase is made, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also being saved. The information is saved in order to complete the purchase and to protect the parties against fraud.

The payment providers (payment services) we use are: Klarna.

Shipping company: In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and/or mobile number may also be shared with the shipping company for notification.

The shipping companies we work with are: DB Schenker

Newsletter: If you have subscribed to our newsletter, the first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.

The right of access

You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.

Right of rectification

You have the right to ask us to update incorrect information or supplement information that is incomplete.

The right to be forgotten

You can request that the information concerning you tobe deleted at any time. There are few exceptions to the right to deletion, such as whether it should be retained because we must fulfill a legal obligation.

Responsible for data protection

Airmousse is responsible for the storage and processing of personal data in the online store and ensures that the rules are being followed.

Personal data protection

We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.

Amendents to the general terms and conditions

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.

Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission’s dispute resolution platform, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow decisions from ARN.

Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

Contact

Any questions can be sent to us at info@airmousse.com